For the 3rd year in a row, Don’s Marine has been awarded the CSI Customer Satisfaction Award from Bennington. This award is one of the most important we can receive. While the name on the plaque says “Bennington”, it’s really from you.

Bennington awards this honor on those dealerships which have maintained a 95% or higher customer satisfaction rating over the past year. That rank is based on the surveys we send out to you after you purchase a boat or bring in your boat for service.

We’re very proud of maintaining this level of quality and customer satisfaction, but we’re always striving to do better. Your responses let us know what we’re doing right, and where we might have room to improve.

From all of us at Don’s Marine,

Thank you!

Don’s Marine has, for 70 years, worked to earn the confidence and respect of our customers. We understand that these are the reasons that our customers come back year after year, boat after boat. They’re also the reasons that so many of our customers recommend us to their friends.

A sterling recommendation from a friend is the best advertising we can get, but what about those people who’ve never heard of us? How do they know they can trust us?

2 years ago the Natinal Marine Manufacturers Association (NMMA) started a program to recognize “Marine Industry Certified Dealerships”. This stamp of approval lets you know that we’ve met rigid standards for sales, service, dealer operations, and customer satisfaction. One of the most important ways we know how we’re doing is through customer surveys.

With every new boat sold, we send out a simple survey to ask how we did. After every service, we send out a smaller customer satisfaction survey–6 simple questions to let us know how we’ve done. We want to hear the honest opinions of our customers. We don’t give any incentives for “good” answers. We want to know if we’ve made a mistake; it’s how we know where to improve.

People say “You can’t please every one all the time”. This is true. But we’ve come pretty close! Our customer satisfaction scores are always over 95%. That’s a ranking that we’ve worked hard to acheive, and we work hard to maintain.

For 70 years, you’ve let us know that we’re doing things right. The NMMA agrees with you.

Becoming a Marine Industry Certified Dealership is just one more way that we’re working to be the best dealership we can be.

Don’s Marine is selling on eBay.

As part of our effort to provide sales and service to a wider range of customers, we’ve decided to put some of our stuff up on eBay. What you’ll find there is all the things that don’t fit into our regular showroom and store. Discontinued items, overstock, trade-ins, antiques and oddities, and a few “fixer-uppers” for those who’d rather do the work themselves.

So, if you like the thrill of bidding, or you’re just wondering what we’ve had hidden in the warehouse, check out our Auctions Page.